Frequently Asked Questions
General FAQs
- How Can We Guarantee Quality?
We always conduct a pre-production sample process and perform a final inspection before shipment to ensure top-quality products
- How Can I Place My Order?
You can place an order by contacting us directly through email or phone. Our team will guide you with the ordering process.
- Can I Request Samples Before Placing a Bulk Order?
Yes, we understand the importance of evaluating our products before making a bulk purchase. Please contact us to request samples, and our team will assist you accordingly.
- How Is Your Product Packaging Done?
We provide packaging in corrugated boxes, polybags, and bubble wrapping, with options for customized packaging as per buyer’s requirements.
- What Kind of Customization Options Are Available?
We offer a wide range of customization options, including logos, patterns, engravings, and private labeling. You can also work with us to create exclusive designs tailored to your brand.
- Do You Offer Customization or Private Labeling Services?
Yes, we provide customization and private labeling services for many of our products. Contact us to discuss your requirements, and we will create a tailored solution.
- What Is Your Minimum Order Quantity (MOQ)?
Our minimum order quantity varies by product category. Please contact us with your requirements, and we will provide the MOQ details accordingly.
- Do You Offer Returns or Refunds for International Orders?
Since we are exporters, all orders are carefully inspected before dispatch. Returns are generally not accepted unless there is a manufacturing defect or shipping damage. In such cases, please contact us immediately for assistance.
- Do You Provide Product Catalogs?
Yes, we can provide a digital product catalog upon request. Please contact us to receive the latest catalog and product details.
- Can You Handle Custom Designs Based on My Ideas?
Absolutely! Our team can work with your design ideas and create customized products exclusively for your brand
Payment FAQs
- What Payment Methods Do You Accept?
We accept a variety of payment methods for international orders, including wire transfer, credit card, PayPal, and letter of credit. Our team will work with you to choose the most convenient and secure payment option for your transaction.
- Are There Any Additional Fees or Charges for International Transactions?
Depending on the payment method and the destination country, there may be additional fees or charges associated with international transactions, such as currency conversion fees or bank charges. We recommend consulting with your financial institution for more information.
- Do You Require Payment Upfront for Bulk Orders?
Yes, for bulk orders, we typically require a 50% deposit upfront. The remaining balance is due upon completion of production and before shipment. Our team will provide detailed payment terms upon order confirmation.
- Can I Request a Proforma Invoice Before Making Payment?
Absolutely! We can provide a proforma invoice detailing the total cost of your order, including product pricing, shipping charges, and applicable taxes or fees. This document serves as a formal quotation and can be used for payment processing
- Do You Offer Discounts for Bulk Orders or Repeat Customers?
Yes, we offer competitive pricing and discounts for bulk orders and repeat customers. Our team will work closely with you to negotiate favorable terms and ensure you receive the best value for your investment.
- Can I Pay in a Currency Other Than USD?
Yes, we accept payments in multiple currencies, including EUR, GBP, and AUD. However, please note that exchange rates may apply, and you should check with your bank or payment provider for any additional fees or charges.
Shipping FAQs
- What Shipping Options Are Available for International Orders?
We offer a range of shipping options tailored to suit your needs, including express and standard delivery services. Our team will work closely with you to determine the most cost-effective and efficient shipping method for your order
- Do You Offer Tracking Information for My Order?
Absolutely! Once your order is shipped, you will receive a tracking number so you can follow your shipment’s journey until it arrives at your doorstep
- Do You Offer Shipping Insurance for International Orders?
Yes, we offer shipping insurance for international orders to provide added peace of mind. Our comprehensive insurance coverage protects your shipment against loss or damage during transit.
- How Much Does Shipping Cost?
Shipping costs are calculated based on your order weight, destination, and chosen service level. You will see the exact cost before finalizing your purchase.
- How Long Does It Take for International Orders to Arrive?
Delivery times vary depending on the shipping method selected and the destination country. Typically, orders are delivered within 2–4 weeks, but please note that customs clearance procedures may impact delivery times.